Subject: Fwd: CR for AE escalation - IMP
From: Subir Chakma <[email-masked]>
To: alok <[email-masked]>
Date: Mon, 21 Oct 2013 23:08:02 +0530 (IST)

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "John Yohjan. Park" <[email-masked]>, "Shumona Banerji" <[email-masked]>, "Roshan Joseph" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Jayson Rogelio" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, "Bhumica Chawla" <[email-masked]>, "Abhineet Khorana" <[email-masked]>, "Pratity Gogoi" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Monday, October 21, 2013 11:04:22 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: CR for AE escalation - IMP 

Hello, 

When you are offering to escalate cases to HUB through AE, please use the added canned responses in Chats or Emails. 
It is under English > Closing. 

The 2 responses are: 

Escalated to WH: I've forwarded this request to our warehouse to process. They typically take 2 working days (excluding weekends) to work on requests. Please also keep in mind the timezone differences. You should hear back from us once we have an answer. 

Escalated-Will get auto email: You will receive an email from us as soon as your request has been processed by the warehouse. It is important that you modify the spam settings of your email service to whitelist our email address "[email-masked]" to be able to see the response from warehouse as soon as it arrives. 

Rgds Subir