Subject: Inxbox client complaint
From: Subir Chakma <[email-masked]>
To: "Pawan S. Nikumb" <[email-masked]>, Manish Tomar <[email-masked]>, Harish Chauhan <[email-masked]>, Shivam Umar <[email-masked]>, romesh singh <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, M ramananda <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Suraj Prakash <[email-masked]>, Binod Joshi <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Sona Kala Chakma <[email-masked]>, Devendra Madan <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Date: Fri, 18 Oct 2013 11:50:44 +0530 (IST)

Hello, 

Are you NOT checking the basics. Crediting for surveys done before registration date is something really unexpected. Credits are money, and we can not initiate a credit blindly. You must execute thorough check list, before you put in such request. 

Susan Ramaswamy posted a new message: 
Manual Credit Alerts and Age Requirements 

The member came through LiveChat on 6 different occasions on October 16th all occurring between 2:34pm-5:01pm requesting manual credits. 
LTK12182027026595X David/Sona 
LTK12182027029287X Jack/Jitendra 
LTK12182027031836X David/Sona 
LTK12182027032061X Jasmine/Jasmeet 
LTK12182027032421X Harry/Harish 
LTK12182027032407X Email sent to support email by Cx 
LTK12182027019878X Simon/Suraj - credited for 14/10/2013 thou registered on 15/10/2013 

LTK12182027019878X: this ticket shows several survey credits requested and one was for a date prior to the date of enrollment that was provided. Please make sure that we are checking the dates of membership as well as the dates of activities when evaluating member requests for credits. 

LTK12182027032061X: The member also disclosed during another chat that they were 14 yrs of age. All members should meet our terms of agreement to be at least 18yrs of age or older so if it is disclosed during a chat by a member that they are less than 18 yrs of age that the ticket is escalated so that we may further review. 

Rgds Subir