Subject: Problem ticket LTK1212103709831X
From: Subir Chakma <[email-masked]>
To: Pratity Gogoi <[email-masked]>
Cc: "John Yohjan. Park" <[email-masked]>, Shumona Banerji <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "
Date: Fri, 18 Oct 2013 10:42:24 +0530 (IST)

Hello, 

In above ticket Cx wanted to changed country to AU from SG, and still use the same email address. 

Pratity suggested to close current account, and to re-register a new account. This is not the proper way to handle such cases. 
We can simply change their Country/Member group by requesting Level 3 (NOT IT). This applies even if there are previous transactions. 
Just ensure Cx has the required local credit/debit card to pay. 

Also, incase a Cx closes an account, he still can NOT use same registered email again with Blx. Incase Cx really needs to close current account, and open a new one, he/she needs to change email address first before closing, and then he can use the previous email to register with us again. 

Any confusion, please feel free to clarify rather then making another mistake. All procedure should be clear to all. 

Rgds Subir