Subject: Problem tickets
From: Subir Chakma <[email-masked]>
To: admin <[email-masked]>
Date: Tue, 15 Oct 2013 16:37:52 +0530 (IST)

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Shumona Banerji" <[email-masked]> 
Sent: Sunday, October 13, 2013 3:11:10 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Problem ticket LTK1214302801382X 

Shipment already updated, and released by CX. Agents are sending emails on failure to locate pck. 

Rgds Subir 

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LCK shipment was already updated and shipped by Cx. But agent still put a note and leave it pending internal w/o doing any investigation which is suppose to be the procedure. 

Rgds Subir 

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Escalated the same case to UK HUB which was done before and clarified under LTK1214302933173X. Not checking history. 

Rgds Subir 

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Not sure what happened here. 

Agent informed shipment was in unknown and there is a note that it was escalated thru AE. Nothing there. 
Shipment thou is updated and shipped. 
Ticket kept pending internal. 

Rgds Subir