Subject: AE cases
From: Subir Chakma <[email-masked]>
To: Roshan chetri <[email-masked]>
Date: Tue, 15 Oct 2013 11:38:44 +0530 (IST)

LTK1214302121149X - Notify customer that we are unable to retrieve the package as it was never located. To file claim with merchant for the missing package. Close case in AE and LP. Its over 3 weeks which is the time line for LCK shipment. 

LTK1214302822286X - Request invoice from Cx, and escalate to level 3 for further advise as it was received/signed for by someone at HUB. Close AE case, follow up on LP. 

LTK1214303076385X - Escalate to concierge team to investigate further. 

Rgds Subir