Subject: AE Update
From: Subir Chakma <[email-masked]>
To: "John Yohjan. Park" <[email-masked]>, Shumona Banerji <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "
Date: Mon, 14 Oct 2013 16:27:43 +0530 (IST)

Hello, 

This is an urgent and important update on AE for you all. 

    • Item check request: For item check whether it is PG or not with hub, all request has to be item wise. Every item URL must go thru separate escalation, no matter how many items the request may be for. 
    • Issue not listed: For issues wherein you can not find the category listed, like outbound DHL issues, RTO etc... it MUST go thru LP. 
    • Return: Return for multiple packages can be made under one escalation. Enter shipment no's by comma e.g 123456, 789123, 963214 
    • Comments/Notes: Avoid unnecessary comments, notes in your escalation. The form has enough information needed to execute the request by HUB team. 
    • Direct notification to Cx: All AE escalation summary will directly be sent to customer as notification. Therefore, it is very important that we are 100% correct in the details we enter, with clear notes for HUB if needed. 

Any issue with AE while using it, pls report to us so we can improve the system by contacting the developer. 

Rgds Subir