Subject: Blx ticket mishandled
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, alok <[email-masked]>
Cc: "John Yohjan. Park" <[email-masked]>, Shumona Banerji <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "
Date: Mon, 14 Oct 2013 10:10:46 +0530 (IST)

Hello, 

LTK1214302945386X (Ibrahim): 
Your response to customer is wrong. Being a VISA member group member, he can also pay using any other major credit card . Same with AMEX group. However, for VISA/AMEX, customer can NOT pay through Paypal (Exception is HK under Amex who has paypal option) 

ONLY exception on credit card payment is Visa Maybank MY and Citi group. 

    • Visa Maybank MY - They can pay through a Visa card issued from Maybank MY ONLY. 
    • Citi - They can pay using any credit card issued by Citibank (no debit card) 

LTK1214302945089X (Alok): 

    • First he informed the Cx that he can pay using Paypal. Paypal is not available under Visa group. 
    • Then clarifies that he can pay only using a VISA card. This is also wrong. Being a Visa group member, he can pay using any other major credit card issued from registered country. 
    • Then suggest Cx to close current account and re-register under direct Blx group. This is wrong. Instead agent can request IT to change the member group, if needed. 
    • There is no other group in MY, other then VISA member group. You can check it under Country in cs.borderlinx. Therefore, again wrong information was sent to Cx. 

I CC'ed to all Blx agents so they are aware of these facts. 

Rgds Subir