Subject: Inbox client feedback LTK12182026853310X
From: Subir Chakma <[email-masked]>
To: "Pawan S. Nikumb" <[email-masked]>, Manish Tomar <[email-masked]>, Harish Chauhan <[email-masked]>, Shivam Umar <[email-masked]>, romesh singh <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, M ramananda <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Suraj Prakash <[email-masked]>, Binod Joshi <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Sona Kala Chakma <[email-masked]>, Devendra Madan <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Date: Sat, 12 Oct 2013 13:44:11 +0530 (IST)

LTK12182026853310X - Simon – Please note that for the first several responses you gave to this Member, you were answering a completely different question from the one she was asking. It is very important that you actually read the Member’s original question from her pre-chat Survey. 
Furthermore, you need to read the responses the Member is giving you. This Member told you multiple times that you were answering the wrong question, but you continued to give the same wrong answer. 
Additionally, I see that in this Chat, Susan specifically asked you to escalate one of your Chats so that she could respond to the Member, but you did not do so. When we ask you to escalate a Chat, you need to do so immediately . 
Finally, upon reviewing your Chats, I see that you continued to leave more than 10 Chats in your Workspace after finishing them. Once you have finished assisting a Member, you need to either resolve the Chat or escalate it; you should not leave it sitting in your workspace for an extended period fo time. Why was it not escalated even upon request by client? Are we getting too casual and careless? 

Rgds Subir