Subject: Claims
From: Subir Chakma <[email-masked]>
To: Subhashish Bhaduri <[email-masked]>, Amandeep Jangra <[email-masked]>
Date: Fri, 11 Oct 2013 09:04:02 +0530 (IST)

SafetyLinx - provided by Blx, powered by chubb.com 

Fee: 1.75% on order value (shipping + item value) or 10 USD/GBP min. 

Insurance cover: full item cost + shipping upto 25000 max. 

Any loss or damage in transit from Blx to Cx. Do NOT cover shipping cost from merchant to Blx. 

Insurance is Optional. However, 

250 or more, Mandatory (ROW), Fee as applicable 
200 or more, mandatory (SG) + FREE. 

All goods are covered. 
NOT second hand goods damage. ONLY loss. 

Claim procedure: 

Cx must report within 48 hrs. 
For damage: 
1. photo of damaged item, plus inner/outer box. 
2. Seller/merchant invoice 
3. Safetylinx form (customer has to fill the form and sign on it, and send us a scan copy) 
4. Blx Shipping invoice 

Send all the details to- [email-masked] 

For Loss/Missing: 
Report to DHL to initiate trace, and delcared lost/missing. 

1. Seller/merchant invoice 
2. Safetylinx form 
3. Blx Shipping invoice 

Send all the details to- [email-masked] 

We file claim within 30 days from date of delivery. Upto 30 days from date of filing to settle claim. 

If customer purchases insurance, we file both claims with Chubb.com and DHL. Chubb want to see the outcome of the DHL claim. 

------------ 
We fill the DHL claim form on behalf of the customer. 

DHL Claim 
We file DHL claim without Safetylinx. 
Liability is 25USD/GBP per Kg, plus shipment adjustment sometimes. 
Insurance cover: item cost as per their T&C upto 100 max. 

Claim procedure: 

Cx must report within 30 days from date of delivery. 

For damage: 
1. photo of damaged item, plus inner/outer box. 
2. Seller/merchant invoice 

Send all the details to- [email-masked] 

For Loss/Missing: 
Report to DHL to initiate trace, and delcared lost/missing. 

1. Seller/merchant invoice 

Send all the details to- [email-masked] 

We file claim within 30 days from date of delivery. Upto 30 days from date of filing to settle claim. 

Rgds Subir