Subject: Re: Problem tickets
From: Subir Chakma <[email-masked]>
To: Shumona Banerji <[email-masked]>
Date: Thu, 10 Oct 2013 10:39:13 +0530 (IST)

LTK1214303003930X - hasan, another ticket left pending without any note etc.. 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Shumona Banerji" <[email-masked]> 
Sent: Thursday, October 10, 2013 9:11:36 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Problem tickets 

Ticket was taken by 'Ibrahim Usmani'. Skill: BX-EN-L1. Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred. 

Ibrahim 
LTK1214302991678X - 
LTK1214302991210X 
LTK1214302990684X 
LTK1214302991866X 
LTK1214302991852X 
LTK1214302990141X (consecutive 2 days now, unacceptable) 
LTK1214302986168X 
LTK1214303001028X 
LTK1214302991824X 
LTK1214302837732X 
LTK1214302961579X (no reply to customer since chat on Oct 4) 

Hasan 
LTK1214302989313X 
LTK1214302989232X 
LTK1214303008722X (Left ticket pending without any reason) 
LTK1214303004399X (Left ticket pending without any reason, No note for the call) 
LTK1214302983994X 
LTK1214302991773X 

Pratity 
LTK1214302990465X 
LTK1214301943852X 
LTK1214302550449X 

Bhumica 
LTK1214302988724X - Left pending internal w/o replying to customer. 

Rgds Subir