Subject: LTK1214301545280X
From: Subir Chakma <[email-masked]>
To: Shumona Banerji <[email-masked]>
Date: Thu, 10 Oct 2013 07:45:16 +0530 (IST)

Another ticket wherein customer is complaining for delayed response, was simply left in workspace and got time out. 
Was already explained that Neil needs to be contacted as per HUB update, and customer must be replied. 
Nothing done. 

Rgds Subir