Subject: Storage fee waiver
From: Subir Chakma <[email-masked]>
To: "John Yohjan. Park" <[email-masked]>, Shumona Banerji <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "
Date: Wed, 9 Oct 2013 16:26:29 +0530 (IST)

Hello, 

We are getting frequent request to waive storage charges for customers. 
Please understand that it cost us money to store the goods over 30 days, and we are paying money to DHL for extended storage. We must explain to the customer our policy, and that we can not make exception. 

When you escalate, it takes another 2-3 days for an update, due to which more storage fee's are accumulated. Therefore, unless it is Borderlinx mistake, please decline any request to waive the storage fe e. If they insist and want you to escalate, explain them that any storage charges applied during the escalation period will be borne by them if the request is declined ultimately. 

I understand that dealing with some customers is quite difficult, but insistence can't be the way the customers have to get the discounts... Everytime we waive the storage we lose money, and if Finance asks, Ljubica and Julia have to justify why we decided so. And insistence can't be our reason, we simply cant say that to Finance. 

Rgds Subir