Subject: Missing Shipments at HUB
From: Subir Chakma <[email-masked]>
To: "John Yohjan. Park" <[email-masked]>, Shumona Banerji <[email-masked]>, Roshan Joseph <[email-masked]>, krishna tiwari <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>, "
Date: Tue, 8 Oct 2013 16:31:35 +0530 (IST)

Hello, 

Missing Shipments at HUB: 
If a shipment is received and signed for by someone at the HUB (US/UK), and is NOT located by the HUB (declared not received), we must, 

a. Confirm with HUB, that the person who signed for the package is someone from their team 
b. If someone from them sign for the delivery, we must take full responsibility for loss of the package. 
c. Request seller invoice for the missing package and escalate to Level 3 (do not promise refund from your end) 
d. We must update such issues in the client's Edit-grid under 'Missing Shipments at HUB', which I have added for this purpose. This list will be sent to client on weekly basis. 

Please let me know if anyone has any questions. 

Rgds Subir