Subject: Re: Ticket#LTK12182026102805X
From: Subir Chakma <[email-masked]>
To: Chaudhary Amar <[email-masked]>
Cc: Moringathem Ramananda Singh <[email-masked]>
Date: Tue, 1 Oct 2013 09:07:42 +0530 (IST)

Hello Amar, 

It should not mean you bypass the procedure we have in place. If you notice anything abnormal, report to Sandy or Me. I will talk to them. Do not create your own troubleshooting. Inbox client want strict compliance. You should know better. 

Also, for problem customer, you are suppose to escalate to them to handle. 

Rgds Subir 

----- Original Message ----- 
From: "Chaudhary Amar" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, October 1, 2013 9:00:37 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Ticket#LTK12182026102805X 

Hi, 
If you check my ticket you can see this customer was coming every hour telling having error in Peanut Lab that;s why suggested to change browser as this may help. Not only me but other agents were also fed up giving manual credits to this member. 

-- 

Thanks & Regards 
Amar