Subject: Re: LTK1214302818090X
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>
Date: Sun, 29 Sep 2013 16:17:01 +0530 (IST)

Pls send a note to L3 to adjust the storage fee. 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Md. Hasanuzzaman" <[email-masked]> 
Sent: Sunday, September 29, 2013 4:16:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1214302818090X 

This email is in reference to your request to waive the storage fee. 

We understand that our current 30 days Free storage period provide you enough time to purchase and have all the items delivered to your Borderlinx account, and ship them out together to save on the shipping cost. It cost us money to hold the goods for the extended period. Additionally, please be advised to report any issues before time, and not on the last day of the Free storage period. You must allow necessary time frame needed to address, or response to your email, and in the meantime if the storage fee applies, we can not be held responsible. 

The current storage period is now 55USD. I understand that when you reported the matter the storage period was only USD10. Considering this as an one time exception, and as a special gesture, I will request to adjust the storage fee. However, moving forward we can not make such exception and you are requested to ship the goods well on time. Your account has been flagged off likewise. 

Please do not ship the goods until the storage fee has been adjusted. We hope to get an update by end of Monday UK timezone. Appreciate your extended patience and cooperation. 

If we could be of any further assistance, please do not hesitate to contact us. 

Rgds Subir 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Md. Hasanuzzaman" <[email-masked]> 
Cc: "Shumona Banerji" <[email-masked]> 
Sent: Sunday, September 29, 2013 9:28:00 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1214302818090X 

Hasan, 

We can not make exception for such petty excuses. If you look at history of this customer, it is very clear that he is waiting for all the shipments until the last day. We attended to all his value amendment request timely, and as he stated there was no report of payment problem from him anyhow. Any storage fee is therefore completely his responsibility. 

Pls decline such request in first place. Exception should be always exception. 

Rgds Subir