Subject: Re: LTK1214301092097X
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, alok <[email-masked]>
Cc: Shumona Banerji <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Fri, 27 Sep 2013 09:55:19 +0530 (IST)

LTK1214302818037X - Hassan. Main ticket is LTK1214301092097X. So you should have put a note on the main ticket and re-escalated. For information, you can notify thru zimbra, but main notes has to be put in the Ticket as well. This is important. 

Alok, You Closed the main ticket LTK1214301092097X stating it is being handled under the just newly generated ticket on Hassan chat LTK1214302818037X. Can't you figure which is the main ticket? The Ticket which is newly generated, or the ticket that is going on for over a week now already, and which is being handled by L2? 

Rgds Subir 

----- Original Message ----- 
From: "Md. Hasanuzzaman" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, September 26, 2013 10:43:53 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1214301092097X 

Hello Sir, 

Cx has been offered USD10 as a discount on his shipments 1563784 and 1563788. But still he does not want to ship. You can also refer to the chat ticket LTK1214302818037X. Please review this case as Cx is irate and now wants to dispose off his shipment .A final answer from your end will be appreciated.if cx is not satisfied,he will give disposal instructions. 

Thanks, Hasan.