Subject: Re: Feedback Ticket LTK1214302356908X
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Cc: Shumona Banerji <[email-masked]>
Date: Wed, 18 Sep 2013 09:18:59 +0530 (IST)

Exactly similar issue in this Ticket as well LTK1214301965515X 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]> 
Cc: "Shumona Banerji" <[email-masked]> 
Sent: Wednesday, September 18, 2013 8:57:37 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Feedback Ticket LTK1214302356908X 

Hello Ibrahim, 

I fail to understand why you do not follow the procedures that we have. 

You did not reply to customer to acknowledge that we have received his query/complaint etc. Neither a note to Level 2 explaining why you escalated. 
Also I do not understand why you escalated to L2 in the first place. 

This are basic that you should, being a senior member, understand it fully and most importantly follow them. 

Rgds Subir