Subject: LTK1214301496153X
From: Subir Chakma <[email-masked]>
To: Rajiv Prabhakar <[email-masked]>
Date: Thu, 12 Sep 2013 10:10:48 +0530 (IST)

Close the ticket by sending final email to customer that we could not locate and he must file claim or initiate investigation with merchant. 

This email is concerning your shipments with tracking number [TRACKING NUMBER] which were delivered to your old Borderlinx address. 

As you are already familiar that the warehouse in Lockbourne was closed 1 year ago, and we do not have any staff at the Lockbourne address, which is now occupied by several other companies. We do make periodic trips there to retrieve shipments from the old address. 

All the shipments that we have been able to transfer from old address to our new warehouse in Dayton have been updated in our system. It appears that we have still not been able to locate your shipment. 

While, we will continue our efforts to locate it and update you whenever we receive it. I would suggest that you appropriate claims process with the seller. 

We know how much your US shopping means to you, and regret all the inconvenience this may have caused. 

May I remind you to please always make sure that you use your new Borderlinx suite address to ensure correct delivery. 

If you have any questions, please feel free to contact us. 

Rgds Subir