Subject: Bx
From: Subir Chakma <[email-masked]>
To: Shumona Banerji <[email-masked]>
Date: Tue, 10 Sep 2013 10:21:47 +0530 (IST)

1. Email template for merchants reporting fraud orders placed by Blx customers 
2. Email template for cx who requesting verification for reported fraud 
3. Email template for cx explaining our storage policy and declining request for ext. 
4. Email template for cx exlaining the vol. weight concept and defending the updated weights are correct. 
5. Email template for Cx explaining the Shipping cost we charge are reasonable for services we provide 
6. Email template for Cx explaining the reason for charging advance Duty/Tax and that the rate we charge are correct 
7. Email template to Cx reason for not updating a shipment, and requesting shipment details to investigate further. 
8. Email template to Cx explaining the reason for estimating the value of the goods, and how a discrepancy can be corrected. 
9. Email template to Cx explaining the reason for additional time it takes to update their shipment to their respective account. 
10. Email template to Cx explaining the reason for additional time it takes to ship out the released shipments. 

Rgds Subir