Subject: Blx Traces Initiated
From: Subir Chakma <[email-masked]>
To: krishna tiwari <[email-masked]>, "Kenneth E. Tillo" <[email-masked]>, Michelle Rosal <[email-masked]>, Jayson Rogelio <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Alwin Recinto <[email-masked]>, Reynosa Planas <[email-masked]>, Cecilia Baclayon <[email-masked]>, Rakesh Thakur <[email-masked]>, "Deepinder K. Choudhary " <[email-masked]>, Bhumica Chawla <[email-masked]>, Abhineet Khorana <[email-masked]>, "Rajeev K. Sharma" <[email-masked]>, Pratity Gogoi <[email-masked]>, Alok Kumar <
Date: Wed, 4 Sep 2013 14:36:38 +0530 (IST)

FYI 

Hello, 

Please see below note from Kim. Can we please ensure that when we raise a ticket with Neil, we do not call DHL Express. 

We need to either call DHL Express or Contact Neil. But not both, as this is creating confusion. 

Regards, 
Katerina 

From: Kim Bowles (DHL US) [mailto:[email-masked]] 
Sent: 03 September 2013 21:58 
To: 'Katerina Mousia' 
Cc: Neil STOKES (DHL US); Zachary Kaya (DHL US) 
Subject: Traces Initiated 

Katerina, 

Please advise the customer service team not to call in and have traces initiated on packages. Please have them go thru the email system to Neil Stokes. Not only is Neil getting the tickets from Borderlinx, he is also getting message thru the DHL system, and my name as the point of contact. 

Thanks! 

Kim J 

Kim Bowles 
Field Services Supervisor-DAY 

Rgds Subir