Subject: Borderlinx Concierge Feedback
From: Subir Chakma <[email-masked]>
To: Rachna Mittal <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 3 Aug 2013 16:07:38 +0530 (IST)

Hi Rachna/Surya, 

0756-0360, Order 54532 - Customer was not notified with a reason for the delay, and what we are doing. This was clearly notified to you to implement it as part of the procedure. There is customer email pending since July 31st, and no one replied, LTK1214301319181X 

0756-0618, Order 54544 - Customer again was not notified at all with reason for the delay in processing the order. Cx contacted thru chat on 1st Aug, and escalated ticket is pending since then in Concierge queue. You were suppose to complete all pending concierge tickets on daily basis. We don't get too many. This will lead to customer complaints. 

Order 54696, 0749-9494 - Order could not be placed due to Paypal needed with Ebay. You should have emailed the customer with an update and approximate time it would take to process the order. 

Order 54704, 0752-4530 - Surya should update details in 'Internal Notes' for others/future reference. I have now put appropriate note, and what needs to be done next. This is imp. 

Order 54706, 0756-3224 - Surya should update details in 'Internal Notes' for others/future reference. I have now put appropriate note, and what needs to be done next. This is imp. 

Rgds Subir