Subject: Handling Claims - IMP
From: Subir Chakma <[email-masked]>
To: samir kumar <[email-masked]>, Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>,
Date: Fri, 2 Aug 2013 17:01:49 +0530 (IST)

Dear all, 

When you handle a Chat or Ticket involving a loss or damage claim (SafetyLinx or DHL), you must guide the customer properly in your first interaction. This include providing them the guidance to submit Safetylinx form, and additional pictures if needed, Merchant invoice etc.. to [email-masked]. 

For any status on claims, please check the history and act accordingly. If claims (Pankaj) has requested additional documents or information, you must let the customer know instead of putting the ticket to claims queue. 

If anyone is not clear, let me know. 

Rgds Subir