Subject: Acknowledging email
From: Subir Chakma <[email-masked]>
To: samir kumar <[email-masked]>, Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>,
Date: Fri, 2 Aug 2013 16:53:29 +0530 (IST)

Hello Team, 

A gentle reminder to everyone that we must acknowledge all email s, if we have to escalate to Level 2 or 3. 

Also, we have a backlog, please pull up your socks as we must clean up the slate no latter then end of Sunday. 

Subject: LTK1214301210482X 

Hello, 

The customer below sent emails 24 th and 28 th July. Theagent escalated the ticket on the 29 th July, without responding to the customer? 

I have checked all related tickets and there is no response under any other ticket. 

Regards, 

Katerina 

Katerina Mousia 

Customer Service Manager 

Rgds Subir