Subject: Concierge HIGH importance
From: Subir Chakma <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>, Rachna Mittal <[email-masked]>
Date: Wed, 31 Jul 2013 16:21:30 +0530 (IST)

Order No 	Sutie no 	Order date 	Status 	Remark 	

	54664 	0608-9674 	07/30/13 	Handling by operator (OH) 	Kim's response awaited on whether we can ship the item ordered : LTK1214301256859X 	

	54642 	0752-0206 	07/30/13 	Handling by operator (OH) 	Kim's confirmation awaited whether we can ship or not : LTK1214301260615X 	

	54632 	0522-7587 	07/29/13 	Handling by operator (OH) 	Previous order with the same merchant did not get through as payment authorization failed. Will call merchant today before placing this order ~ Rachna 	For Surya 
	54580 	0519-8074 	07/28/13 	Handling by operator (OH) 	Payment issue with merchant, Order not going through. Will call merchant today ~ Rachna 	For Surya 
	54552 	0738-8748 	07/27/13 	Handling by operator (OH) 	Unable to select shipping method. Tried Firefox and IE both. Informed the customer - response awaited. 	

	54544 	0756-0618 	07/26/13 	Handling by operator (OH) 	Escalated to UK team. Post code not in the website. email sent to the seller as there is no phone number to call. 	

	54532 	0756-0360 	07/25/13 	Handling by operator (OH) 	Payment issue with merchant, Order not going through. Will call merchant today ~ Rachna 	For Surya 
	54500 	0755-9916 	07/24/13 	Handling by operator (OH) 	Mel's authorization awaited : LTK1214301279293X . Informed the customer :LTK1214301315853X 	

	54476 	0720-2020 	07/24/13 	Handling by operator (OH) 	Mel's authorization awaited ; LTK1214301279293X . Informed the customer : LTK1214301315880X 	

	54462 	0710-0022 	07/23/13 	Handling by operator (OH) 	Mel's authorization awaited : LTK1214301279293X . Mailed to customer : LTK1214301259639X 	

	54438 	0742-8726 	07/23/13 	Handling by operator (OH) 	Mel's authorization awaited : LTK1214301279293X Informed the customer : LTK1214301291551X 	

	54178 	0750-0552 	07/17/13 	Handling by operator (OH) 	Both card tried EROR -The payment processing system could not process the order based on the following: An error occurred processing your card. Error code: 10002. Error text: You do not have permissions to make this API call. If you need further assistance, please contact Customer Service at +1-786-5646621. Will call merchant today. 	For Surya 
	54114 	0523-3623 	07/15/13 	Handling by operator (OH) 	Need to call merchant 	For Surya 

Rgds Subir