Subject: Procedural issue - LTK1214301269503X
From: Subir Chakma <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Date: Mon, 29 Jul 2013 14:06:58 +0530 (IST)

Hi Parag, 

After repeated feedback, you have not changed. If you do not understand still now, let me explain below case. 

You received the ticket on 27th July, and instead of sending a cordial acknowledgement email, you simply transferred to Claims as pending customer. 

This very habit is what causing problem in putting more faith on your quality. Time and again, you do it. 

What if the customer claim now for delayed response, today is 29th July 

Rgds Subir