Subject: Blx Shipments Issues- JULY 25 - IMP & UREGENT
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <para
Date: Thu, 25 Jul 2013 16:22:17 +0530 (IST)

Hi, 

3 sheets in the attached file. Please fill them as instructed. Before end of shift, please send it through zimbra to me and Akhil. 

Partial delivery case : Incase the customer receives only partial delivery, and as per DHL tracking (dhl.co.uk) the no. of packages picked up is not complete, we must escalate the case to HUB, and note the issues in this sheet for Katerina. 

DDU Case : Please note in this sheet, all issues wherein DHL asked more Duty/Tax from Cx, then what they paid to Blx. We will refund the difference. 

PayPal Issue: Please note all issues in this sheet, wherein customer payment went through successfully, but shipments were not released. 

@Akhil, please see if this is feasible to upload in Edit grid. Details requested by Katerina due to ongoing issues. 

NEW Labeling Issue: Since Monday, no shipments have been able to leave our hub despite customers having done a shipment release. We are expecting the hub to start shipping orders again today, July 25th or tomorrow, July 26th. So there is a backlog since Monday 22nd July 

Message has been put in customer account as given below- 

"Due to some technical issues in our US hub, shipments that were released since Monday 22nd of July, will take approximately 3 to 4 business days longer that usual to come to you. Please accept our sincere apologies for these delays and be assured that our teams are working hard to ensure your parcels arrive as soon as possible. We will keep you informed." 

Rgds Subir