Subject: Borderlinx update- URGENT
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <para
Date: Tue, 23 Jul 2013 17:41:14 +0530 (IST)

Hi, 

DDU shipments (affected 500 customers ): 

We got around 500 shipments sent out as DDU (Delivery Duty Unpaid), meaning customer has to pay Duty and Tax on delivery. This is a technical error from Borderlinx system. We expect customers affected contacting support regarding this issue. 

Please inform the customer that we are aware of the issue which is due to some technical problem at our end. We are in contact with DHL and trying to bill us for the Duty and Taxes, and arrange delivery without additional cost. 

This may take 1-2 business days to sort out and delay and inconvenience is deeply regretted. 

# Those who paid the duty and taxes already, please follow the normal procedure by requesting the DHL invoice and forwarding them to Level 3 for refunds. 

Label Error: (affected 2000 customers) 
Due to technical issue, approx 2000 shipments released and paid on Fri, Sat and Sun did not go through, and were not processed by warehouse team until Monday. All shipments were in status LE. They will be processed by today Monday or Tuesday latest. This will cause delay in delivery. Inconvenience is deeply regretted. 

Our Marketing team is trying to send proactive emails to customer informing the issue. 

Rgds Subir