Subject: Inbox Client feedback
From: Subir Chakma <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>
Date: Fri, 12 Jul 2013 12:58:12 +0530 (IST)

Is this your chat Amar? 

If so, please see client feedback. I completely agree. 

LTK12182021753213X – Kate – Telling a Member to “understand simple logic” is an insult, and it is not acceptable. Furthermore, after this Member felt insulted, you bolded several of your responses. It is important to understand that bolding an entire response will make a Member feel like you are yelling at them, especially if the Member already thinks you insulted him. 
This should have been escalated, rather than attempting to assist the Member since he clearly does not understand what you are telling him. 

Rgds Subir