Subject: LTK121430984542X RETURN
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <para
Date: Wed, 10 Jul 2013 10:43:33 +0530 (IST)

Hello Guys, 

This is an exception case and should have been never approved without direct Manager's/Supervisor authorization. This is a wake up call to all other agents to be careful in future and to get appropriate approvals. You are instructed to follow certain return procedure which you MUST abide by. Incase of exception, you must let us kn ow. 

As Saurabh sir stated in regard t o this case , you will have to pay from your own pocket for such loss to the company/Borderlinx. 

Regards, 
Subir 

Hello, 

· We escalated the return call tag to Kim on the 18 th June. 

· UPS attempted to collect the shipment 18 th , 19 th and 20 th June, but it was not ready. 

· Kim advised that it will cost Borderlinx $80-$90 to return the shipment at our own cost 

· Sanjay Dutt advised Kim to go ahead with the return. 

Please note that neither Sanjay nor Kim can authorise such amount to be billed to Borderlinx. 

The call tag has now expired, but the customer needs to contact the merchant - Amazon and request for another call tag. 

I understand that the customer is not happy, but please explain to her that we handle hundreds of shipments on a daily basis and an error occurred with the return. The customer needs to contact the merchant please and check if a new call tag can be issued. 

Regards, 

Katerina Mousia 

Customer Service Manager 

Rgds Subir