Subject: Borderlinx CSAT
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <para
Date: Tue, 9 Jul 2013 10:18:32 +0530 (IST)

Hello Team, 

CSAT for last week. We have been doing poorly on this front. Highlighted in orange must improve. Client highlighted last week that performance is not upto the mark. Target is 95%. 

	Operator 	No 	Yes 	Total 	CSAT 
	Vivian Guo 	5 	25 	30 	83 
	Md Hasan 	5 	18 	23 	78 
	Kaeiara 	5 	36 	41 	88 
	Aejazuddin 
	3 	20 	23 	87 
	Shiv Kumar 	2 	3 	5 	60 
	Pankaj 	1 	19 	20 	95 
	Gelna 	1 	22 	23 	96 
	Surya Prakash 	0 	1 	1 	100 
	Subir Chakma 	0 	1 	1 	100 
	Seraj Ahmad 	0 	3 	3 	100 
	Sanjay Dutt 	0 	19 	19 	100 
	Samir Kumar 	0 	1 	1 	100 
	Rachna Mitta 	0 	1 	1 	100 
	Parag 	0 	3 	3 	100 
	Ibrahim Usmani 	0 	6 	6 	100 
	Total 	22 	178 	200 	89 

Rgds Subir