Subject: Borderlinx Feedback LTK1214301079641X
From: Subir Chakma <[email-masked]>
To: Seraj Ahmad <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>
Date: Tue, 9 Jul 2013 08:05:07 +0530 (IST)

Hello Seraj, 

Please go thru the customer email highlighted. Did the customer ever say to Dispose the gas mask? 
He simply said to separate the prohibited items so he can ship the rest. This does not literally mean to dispose off. Normally, a customer want to separate the prohibited goods to return, or keep them at warehouse for now, and ship the remaining items. You should have simply explained the policy so he understand. 

Now, since you disposed them off without customer authorization, customer is claiming a compensation. Who is going to bear it? 

Reference: LTK1214301079641X 
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masks have been disposed of and shipment is now ok ~ KIM 
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Hello Kim, 

0605-2855 
Pls dispose the Israeli gas masks and prepare remaining items ready to release under 1444032. 

Thanks Seraj 
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Hi, 

thanks for the assistance. would I be able to seperate the Israeli gas masks from the rest and ship the rest to Singapore? 

Joshua 

On Thu, Jun 27, 2013 at 8:06 AM, Borderlinx Customer Support < [email-masked] > wrote: 

Reference number: LTK1214301079641X Please use this ticket number in any correspondence with us. 

Dear Joshua, 

Welcome to Borderlinx. 

As per your last live chat session with one of my colleague regarding prohibited item . Please be informed that our warehouse team confirmed that this can not be ship to your home country as he Israeli civilian gas masks are a controlled item and cannot be shipped. 

Please do not hesitate to contact us if you have any additional queries. 

Best Regards, 

Seraj Ahmad 

Borderlinx Support 
Please use this link to rate the response you received in this email: https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK1214301079641X 

Rgds Subir