Subject: Borderlinx Issue LTK1214301103956X
From: Subir Chakma <[email-masked]>
To: "Shiv K. Sharma" <[email-masked]>, Seraj Ahmad <[email-masked]>
Date: Mon, 8 Jul 2013 09:36:29 +0530 (IST)

FOR SHIV 
Customer sent the below email on 29th June. Shiv simply forwarded payment details to MEL. Since then it has been to and fro emails (8-9 times). 

1. No acknowledge email sent to customer by Shiv. 
2. Secondly, customer clearly mentioned that he arranged PICK UP in the below email, which means UPS will come the next day for the pick up and the shipment will NOT be ready. 

WHY you did not inform the customer to cancel or re-schedule the Pick up? 

Please explain in a detailed email to me. 

FOR SERAJ 
How come you did NOT see the UPS call tag in the first email on 1st July. If you had properly checked, the return could have been easily arranged. 

Please go through the customer email I copy pasted below wherein it is clearly mentioned that UPS pick up has been arranged and a call tag provided. 

I need an explanation from you too for this negligence. 

Ref: LTK1214301103956X 

Hi, 
Request you to process a return for me per the following details: 

Suite No. : 0606-9312 
Paypal Payment Transaction Id : 02416622JU8524410 
Merchant Name : Amazon 
RMA No. : DnpkhJnKRRMA 
( https://www.amazon.com/gp/orc/rml/DnpkhJnKRRMA?token=xPCcsBpWGG9XX8X90B9bX7vITFrg4pc09vqSFlAyYr%2F7zy0EIt4%2FhaFTr58uu0C1%2F9LPn5p94f%2F72GBV.qKptvbEGXUP74ZuFuC7uTsvpKVKH0 ) 

Delivery Address : Merchant has arranged to pickup the package (UPS tracking no.: 1Z4106842616367007 
Please acknowledge whether you have received all required details. 
Regards, 
Nitin Kumar, Bangalore, India (+91 9886125692) 

Rgds Subir