Subject: RTO request to Neil
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>, Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <para
Date: Fri, 5 Jul 2013 16:57:03 +0530 (IST)

Hi, 

Before we request RTO, you must check the following- 

- If the item is completely prohibited to the recipient country, or additional documents like licenses/permission are required. 
- If it is completely prohibited to enter the addressee country, it means it is our mistake and will bear the RTO cost. If customs need additional documents, then it is customer's mistake and customer need to bear the return cost from customs to Borderlinx. 

- Before requesting a RTO, please ask Neil the return shipping cost. Once return cost is known, ONLY then we will decide further. 

- If the customer is to bear the return cost, we must let them know and get the required payment before requesting RTO. 

- Lastly, new list is being compiled for prohibited items in some specific countries, like dietary supplements to Middle east, or Spain. It will be updated soon. 

- Anyone who come across an email from NEIL, on a item being completely prohibited, or additional documents is always required to clear customs, you MUST email the ticket to me and Akhil, so we can compile the list of additional PG items. 

Any questions, please ask. 

Rgds Subir