Subject: Claims
From: Subir Chakma <[email-masked]>
To: Smriti Anupam <[email-masked]>
Date: Thu, 4 Jul 2013 10:18:29 +0530 (IST)

SafetyLinx - Borderlinx 

Fee- 1.75% of the combined value of the goods and shipping charges, with a minimum of $10 if shipping from the US and £10 if shipping from the UK. 

General: USD250 above, it is mandatory. 

Singapore: USD200 or above, it is mandatory + Free. 

Sinagpore, exclusive Citibank service. 

Your shipment is covered up to a maximum value of US25,000 or equivalent currency. 

Note that SafetyLinx does not cover damage to used or second-hand merchandise, although it does cover loss during transportation. 

SafetyLinx service only covers loss or damage. It does not cover the late delivery of your shipment. 

Coverage: item value + shipping cost 

Claim period: Customer needs to inform within 48 hours after delivery. We file claim within 30 days from date of delivery. 

How do I make a claim?: Download this compensation form and e-mail it, together with proof of purchases and good quality pictures if the order is damaged, to [email-masked]. 

Without Insurance: 
DHL claim 
Liability is USD25 per Kg. 

With Insurance: 
SafetyLinx + DHL claim 

Rgds Subir