Subject: Blx feedback
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>
Date: Wed, 3 Jul 2013 13:22:35 +0530 (IST)

LTK1214301091637X: (Hasan) He was referring to one of the shipment which he had released earlier however the Agent replied that there was no other shipment in his account. Resulting in customer sending an email on the agent feedback (LTK1214301092032X). The shipment were already packed which should have been mentioned to the customer. Wait time was too much between conversations which should be cut down. The agent offered to repack which was already repacked to the maximum. He should have checked this. 

LTK121430805767X: (Hasan) Customer gave the tracking number of the shipment. It was in Unknown suite however the Agent was not able to track the shipment from unknown and escalate it. 

LTK121430806601X (Hasan): Customer came on Chat saying that his city of residence is not mentioned on the delivery address in the account. Agent took a long time for coming with the solution which the customer came to know in the meanwhile. 

Rgds Subir