Subject: OWA Subject line and Welcome message
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwa
Date: Tue, 2 Jul 2013 08:02:41 +0530 (IST)

Hello Guys, 

- Please ensure you use proper OWA welcome message instead of Borderlinx for all OWA chats. 

- Secondly, please do not put Suite number in subject, whenever you reply to an OWA customer. They do not know about Borderlinx, and hence do not know what is a Suite number. When a customer places an order on OWA, a Borderlinx account is automatically registered without customer's knowledge. This is for INTERNAL purpose and not to be shared with customers. 

If you have an OWA Order number, use it as the Subject line. 

Rgds Subir