Subject: Operator Exist Survey - URGENT & IMP
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwa
Date: Mon, 1 Jul 2013 15:32:23 +0530 (IST)

Hello, 

Every month the top chat category is : Other . I have been through a few tickets assigned under OTHER and the tickets should have been assigned under different categories. 

Can we please address the issue with the team. We have expanded the list category, but still chats are assigned under the Generic Skill. 

If there is any category missing, please let me know and we will update the list. 

Agents are required to assign the chats under the correct category in order for us to be able to utilize the information. 

Any questions, please let me know. 

LTK121430650287X- promo - Parag 

LTK121430655183X- claim - Gelna 

LTK121430665052X- Estimated shipping cost - Subhash 

LTK121430671173X- claim - Parag 

Regards, 

Rgds Subir