Subject: Borderlinx Feedback LTK1214301092032X
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>, Seraj Ahmad <[email-masked]>
Date: Sun, 30 Jun 2013 13:51:08 +0530 (IST)

Hello Seraj and Sanjay, 

Please explain as why you released above ticket without doing anything, knowing very well that customer is very frustrated. 

Seraj: Why did you release it as pending internal? Where is the Note? If you are not able to understand Hassan chat, atleast you could have sent an acknowledgement email to customer. You did not do it either. 

Sanjay: If you transferred this ticket to Ibrahim on the basis of Hassan Arabic chat, where is your Note. Why you did not sent an acknowledgement email to customer.