Subject: DHL In-transit Service Failure
From: subir chakma <[email-masked]>
To: Pankaj Sharma <[email-masked]>, Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Gelna Genuso
Date: Sun, 3 May 2015 15:03:21 +0530 (IST)

Dear All, 

DHLs in-transit complete servie failure is claimable. 

Examples-  

- Late deliveries exceeding standard time lines. Please note all shipments are sent as standard, so you must allow minum 1 week for delivery ( Don't tell customer about Standard shipping only ) 

- Others, like DHL causing excessive inconvenience to Cx due to their service failure. 

@Gelna - You just need to select 'Others' in claim form and provide other details to claim as such. Rest of the procedure remains the same. Let me know if you need further clarification on this. 

Rest of the team can escalate such exceptional cases to L2,  who will decide next course of action, basically to judge whether to proceed with claim or not. 

Regards Subir