Subject: LTK1221603596446X-claims-IMP
From: gelna <[email-masked]>
To: subir <[email-masked]>
Date: Sat, 2 May 2015 05:05:50 +0530 (IST)

AWB 4122695113
Suite No: 0783-6201

Sanjay already sent an email to customer saying we can no longer file a claim because the date  is already over but cs cannot accept that. He sent an email under LTK1221603596494X .

Request to have someone from day time agents to call the cs afternoon time ( based on this local time ). Cs reported that he received a damaged item. Although, he confirmed in his email below that the damaged item is Open Sky Eye Serum, we also received a damaged report under ticket LTK1221603637624X  and based on the pictures shared by Neil, the product appears to be a powder due to the spillage of the powder in the packaging. There are 3 powders shipped to cs, so we need to confirm the exact name of product that was received damaged aside from Open Sky Eye Serum. We've sent a couple of emails to cs but received no response from him. 

Spoke to him last night but it was not the best time to speak with him and he is free today , afternoon time ( his time). 

Regards,
Gelna