Subject: Client Complaint-Yomdel
From: Pritish Nandi <[email-masked]>
To: subir chakma <[email-masked]>, "akhil p. walia" <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Tue, 28 Apr 2015 13:59:31 +0530 (IST)

Team, 

Please make sure that you are not sitting ideal after if generate a lead in Yomdel. You must always aim to send leads within 15 minutes of the end of the chat. We have only few leads to send and delaying it is not very good. Also please make sure you follow the below style pointers when pasting a lead in the "Lead Raw Channel" in slack. 

1. Always make sure the first letter is capital when creating a lead. All places and names have an initial capital letter ( Ex- AJ Bell Stadium or Paul,Peter etc) 
2. Phone numbers would start with a zero and would have spaces after 5th Digit (Ex-07852 52852 or 01524 251558) 
3. Never ever get confused when referring to a male or female client (Like he or She) 
4. Never miss out on time and date. You should always use UK time format. (Ex- 28/04/2015, 2:54am) 
5. am or pm would be always in small letters without space. Also never add zero before time like 02.10am (Ex-2:10am or 5:54pm) 
6. Always add the Chat ID and never forget it. (Ex- NNVH1VI681 ) 
7. Email address would be always in small letters. (Ex- [email-masked] ) 
8. Customer type should be filled as per the request from customer ( Ex- Quotation enquiry, Booking enquiry, Service enquiry etc) 
9. Occasion would be depending on what customer has requested (Ex- Wedding , Wedding reception, Birthday party etc.) 
10. Date of even would be always what the customer has provided (Ex- 5th Aug 2015) 
11. Expected number of Guest- Should be always what customer has provided in chat (Ex-60 or 60-80) 
12. Venue should be in as per the customer and make sure that places have initial capital letters. (Ex- AJ Bell Stadium ) 
13. Comments should be small and crisp. It should summarize the chat. 

Lead Example: 

Date : 28/04/2015 
Time : 2:54am 
Operator name: Ricky 
Client ID: The Best Singing Waiters 
Chat ID: NNUH2U8MIQ 

Name: Karen Owen 
E-mail: [email-masked] 
Phone: 07919 118737, 01502 717738 
Customer type: Quotation enquiry 
Occasion: Wedding 
Date of Event: 23rd May 2015 
Expected No. of Guests: 119 
Venue : Suffolk 

Comments: Client would like a quote for her wedding. Please get in touch on Wednesday evening around 7pm on 01502 717738. Further information is contained in the attached transcript . 

Regards, 
Pritish Nandi