Subject: Yomdel Escalation procedure- New
From: deeksha dadu <[email-masked]>
To: Pritish Nandi <[email-masked]>, akhil <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Cc: admin <[email-masked]>
Date: Mon, 27 Apr 2015 17:23:02 +0530 (IST)

Hi all,

The client wants us to send the leads by Gmail now. Please find below the procedure. As discussed earlier, only the managers (Akhil, Subir, Pritish) should do it. For day shift, Pritish will do it and for night Akhil. The day Pritish has an off, Subir will need to do it. Sunday night when Akhil has an off, agents should leave them in leads-raw and Monday noon Pritish will take care of them. please do not share proxy ID with any agent without Saurabh's permission to access gmail. 

please go through the procedure below and let me know if you have any questions. 

[27/04/15 4:59:50 pm] Simon Townsend: [email-masked]
Pass: Y0mdel1ndia
[27/04/15 5:00:03 pm] Simon Townsend: The process should be:
[27/04/15 5:00:14 pm] Simon Townsend: 1) Lead is created and posted into Slack (leads-raw)
[27/04/15 5:00:35 pm] Simon Townsend: 2) Lead is checked and edited by a supervisor and pasted into leads-approved
[27/04/15 5:01:18 pm] Simon Townsend: 3) The Supervisor (or operator) copies the transcript and saves it into a Word Doc (called [client name] - [time] and saves to desktop
[27/04/15 5:02:38 pm] Simon Townsend: 4) The lead is pasted into new email
[27/04/15 5:03:17 pm] Simon Townsend: 5) The client email address and subject are copied from the Client Email Address file and added to the email, cc’ing [email-masked]. Client email addresses are all on google drive.
[27/04/15 5:03:39 pm] Simon Townsend: 6) The transcript doc is attached to the email
[27/04/15 5:03:46 pm] Simon Townsend: 7) Email is sent