Subject: Re: Yomdel Feedback-Client
From: deeksha dadu <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: subir chakma <[email-masked]>, "akhil p. walia" <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Date: Mon, 27 Apr 2015 15:49:51 +0530 (IST)

Hi all,

there are three more processes which will be going live, probably in this week. Please find attached the documents. Everyone must be prepared with these. Pritish will be doing the training for these on Wednesday afternoon (both morning and noon shift) and Akhil will do the training at night. before the supervisors do the training, everyone should have gone through the docs thoroughly. 

lead templates will be provided as soon as we receive them.

regards,
Deeksha 

----- Original Message -----
From: "deeksha dadu" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]>
Sent: Friday, April 24, 2015 4:37:25 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Yomdel Feedback-Client

Hi all,

PFA the documents for the new process.  

Website- http://www.aidhanfinancial.com/

Unfortunately, we have not been given time to be prepared for this. We need to go live with this in next 2 hours. Apparently, it is very simple. 

Let us quickly read the docs and get going on this. 

regards,
deeksha 

----- Original Message -----
From: "Pritish Nandi" <[email-masked]>
To: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Friday, April 24, 2015 2:21:47 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Yomdel Feedback-Client

· Style point – We should use 'would like to know about’ rather than 'wants to know'. Thanks 

· It’s important to only acknowledge the user's questions, rather than give information that hasn't been requested. 

· Space always after the 5 digit. Also ensure the comment reflects the chat, so ask to get in touch at the time the user preferred. 

· 

Need to use UK time when sending the leads 

· We just need to be sure that if a customer leaves before providing all the information to us we point it out in the comments also 

· We should avoid using the phrase 'wedding occasion' please, it's 'at their wedding 

· When pasting the transcript, please make sure all 'whispers' from supervisors are edited out before it is sent to the client. 

Regards, 
Pritish Nandi