Subject: Yomdel: Exclude Chat Time Stamps in Escalations
From: Akhil P Walia <[email-masked]>
To: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>, subir chakma <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Date: Sat, 25 Apr 2015 22:52:12 +0530 (IST)

Hi All, 

LiveChat Software takes your system time (IST) to record all chat transcripts in Archive. As all websites currently supported are UK based, so Simon requested that the time stamps in chat transcript should also reflect UK time by changing the computer time to London, UK. 

To avoid time zone complications, it has now been agreed with Yomdel that agents/supervisors in India will EXCLUDE the time stamps from within the chat transcript (meaning copy the chat without the time stamps in slack). 

How to? 

    1. Simply wait until customer leaves the chat and then copy the transcript from Archives only , not from agent console. This will exclude any time stamps. 
    2. Paste the transcript in yomdel lead template word doc and remove the line spaces using the option ‘Remove space before/after paragraph’ or simply remove all formatting. 
    3. Double check there are no time stamps in any line. (usually it will appear in last line, remove it) 
    4. Copy/Paste from word doc to Slack. 

Compliance is mandatory. 

Regards 

Akhil