Subject: Re: Yomdel Feedback-Client
From: Akhil P Walia <[email-masked]>
To: deeksha dadu <[email-masked]>, subir chakma <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sat, 25 Apr 2015 00:26:51 +0530 (IST)

Two new responses added to Singing Waiters Key operator questions to say to people who only give an email address and not their phone number. The client tells us they can only help customer if they have a phone number, so it is important to collect phone numbers on Singing Waiters. Attached is the updated document for Singing Waiters. 

EXTRA RESPONSES 

If someone only gives an email address 	

Operator 	

If it’s no trouble could I also have a contact number? We find it is so much easier to be able to discuss your requirements with you over the phone. 	

#gen-phone number also please? 	

	

IF SOMEONE WILL ONLY PROVIDE AN EMAIL ADDRESS 	

Operator 	

To give you a meaningful quote it's really important to us that we discuss the details with you over the phone so we can properly understand your event and put together the perfect package for you. Would it be ok to take a contact number please? 	

#SW-no phone 	

	

If they still insist on being emailed only 	

Operator 	

I'm so sorry, I'm afraid we wouldn't be able to email you any more information other than what you'd find on the website. If you'd prefer, we'd be happy to call you at any time convenient to you, even after hours or at the weekend. Would that be ok? 	

#SW-no phone (more) 	

----- Original Message ----- 
From: "deeksha dadu" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]> 
Sent: Friday, April 24, 2015 3:27:36 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Yomdel Feedback-Client 

Client has added in a response in the master KB for singing waiters. please find attached the updated master KB. 

IF SOMEONE WILL ONLY PROVIDE AN EMAIL ADDRESS 
Operator: To give you a meaningful quote we really do need to discuss the details of your event with you over the phone, so would it be ok to take your number please? 
Shortcode- #SW-no phone 

regards, 
deeksha 

----- Original Message ----- 
From: "Pritish Nandi" <[email-masked]> 
To: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, April 24, 2015 2:21:47 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Yomdel Feedback-Client 

· Style point – We should use 'would like to know about’ rather than 'wants to know'. Thanks 

· It’s important to only acknowledge the user's questions, rather than give information that hasn't been requested. 

· Space always after the 5 digit. Also ensure the comment reflects the chat, so ask to get in touch at the time the user preferred. 

· 

Need to use UK time when sending the leads 

· We just need to be sure that if a customer leaves before providing all the information to us we point it out in the comments also 

· We should avoid using the phrase 'wedding occasion' please, it's 'at their wedding 

· When pasting the transcript, please make sure all 'whispers' from supervisors are edited out before it is sent to the client. 

Regards, 
Pritish Nandi