Subject: Re: Aidhan Financial-Docs Updated
From: deeksha dadu <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: subir chakma <[email-masked]>, "akhil p. walia" <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Date: Fri, 24 Apr 2015 19:23:36 +0530 (IST)

Hi all,

We have noticed that by the time the agent reads the customer's question and responds to it, it at times takes 1-2 minutes and in some cases the customer leaves the chat. To counter this problem, i have added a response to canned under #gen-moment that says "Please allow me a moment while I read your question." 

please use this as soon as the customer send his first response to avoid any delay. of course you can modify as and when required. the bottom line is to send something immediately so that the visitor knows you are there and does not close the chat.

The client wants all the responses to be sent with in 30 seconds. please stick to that.

regards,
deeksha 

----- Original Message -----
From: "Pritish Nandi" <[email-masked]>
To: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Friday, April 24, 2015 5:03:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Aidhan Financial-Docs Updated

Hi All, 

Attached is the Aidhan Financial updated document including "Key Operator Questions". Use this one. 

-- 

Regards, 
Pritish Nandi