Subject: Re: Yomdel Feedback-Client
From: deeksha dadu <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: subir chakma <[email-masked]>, "akhil p. walia" <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Date: Fri, 24 Apr 2015 14:35:02 +0530 (IST)

Thank You Pritish. This is indeed very helpful.

----- Original Message -----
From: "Pritish Nandi" <[email-masked]>
To: "subir chakma" <[email-masked]>, "akhil p. walia" <[email-masked]>, "rahul k" <[email-masked]>, "surajit" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "sona k" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "anku saini" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Friday, April 24, 2015 2:21:47 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Yomdel Feedback-Client

· Style point – We should use 'would like to know about’ rather than 'wants to know'. Thanks 

· It’s important to only acknowledge the user's questions, rather than give information that hasn't been requested. 

· Space always after the 5 digit. Also ensure the comment reflects the chat, so ask to get in touch at the time the user preferred. 

· 

Need to use UK time when sending the leads 

· We just need to be sure that if a customer leaves before providing all the information to us we point it out in the comments also 

· We should avoid using the phrase 'wedding occasion' please, it's 'at their wedding 

· When pasting the transcript, please make sure all 'whispers' from supervisors are edited out before it is sent to the client. 

Regards, 
Pritish Nandi