Subject: Yomdel Update-urgent
From: Pritish Nandi <[email-masked]>
To: subir chakma <[email-masked]>, "akhil p. walia" <[email-masked]>, rahul k <[email-masked]>, surajit <[email-masked]>, Ritesh Rana <[email-masked]>, sona k <[email-masked]>, Ritika Yadav <[email-masked]>, sameek chakraborty <[email-masked]>, Sajal Suwal <[email-masked]>, Pankaj Sharma <[email-masked]>, "Eric Henry. Lakra" <[email-masked]>, Soumya Mukherjee <[email-masked]>, anku saini <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 24 Apr 2015 13:02:30 +0530 (IST)

Could everyone now start to tag every chat as soon as it has concluded please? 

Please tag in the following order: 

Tag 1: Group (G-The Best Singing Waiters, G-IT Support for Business etc) 
Tag 2: Outcome (Lead, No response, Non-lead etc) 
Tag 3: Customer type, if known (Quotation request, Service enquiry etc) 

At the very minimum there should be at least two tags on every chat - Group and Outcome. The other tag is to be used only if you have a lead. These tags are very important because they allow us to measure the information we gather on chats so please get into the habit of correctly tagging them as above. 

Also remember that the tags need to be in the correct order. The tags to choose from, currently, are: 

General enquiry 
Service enquiry 
Technical enquiry 
Quotation request 
Membership enquiry 
Booking enquiry 
Franchise enquiry 
Message 
Non-lead 
Lead 
No response 
Spam 
Complaint 
Missed chat 

Let me know if you have any questions. 

-- 

Regards, 
Pritish Nandi