Subject: BX Client Feedback
From: subir chakma <[email-masked]>
To: Neeraj Srivastava <[email-masked]>, Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Gelna Ge
Date: Wed, 22 Apr 2015 20:57:46 +0530 (IST)

LTK1221603487491X 

Hello , 

Please make sure agents don’t request to update description and merchant details straight away. Correct request would be confirmation of the content and if it matches with the invoice. As per agent’s request, Hub updated it automatically and it seems customer got wrong items. It is true that hub has the responsibility to check as well, but please don’t ask for details to be updated but for checking in order to avoid any issues. 

Thank you 
Julia&Ljubica 

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LTK1221603206176X 

Hello , 

Could you please advise agents to insist to the hubs if, after raising a request, the reply is not accurate enough? For example, in this case, the agent asked a very specific question regarding content and colors of the goods, and Jessica didn’t reply at all, but agent sent an email back to the customer confirming details he hadn’t been able to confirm. 

If Jessica doesn’t provide with the information we want, agents have all rights to chase her until they get the information requested. 

Thank you 
Julia&Ljubica