Subject: Re: Ticket left unattended
From: Sumit gogia <[email-masked]>
To: subir chakma <[email-masked]>
Date: Sun, 19 Apr 2015 01:10:14 +0530 (IST)

Subir, 

My CS was not working day before yesterday and I had lots of tickets pending in my box and you given more tickets yesterday. Chat flow was also good. However I will take care in future and will not left any tickets pending in future. 

Sumit. 

--- Original Message -----
From: "subir chakma" <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Sent: Saturday, April 18, 2015 6:54:12 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Ticket left unattended

Sumit- Can you explain this tickets being left unattended. It causes delay in response. 

LTK1221603606990X - Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred. 

LTK1221603607321X - Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred.